Refund and Return Policy

1. Eligibility for Returns

  • We accept returns for damaged or defective items only. If you receive a product that is damaged or defective, please contact us immediately within 3 days of receiving your order.
  • To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

2. Reporting Damaged or Defective Items

  • To report a damaged or defective item, please contact our customer support team via email at store@pakistancandlesupplies.com or WhatsApp us at +92 321 212 5556 with clear photographs of the damaged or defective product, along with your order number and a detailed description of the issue.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

4. Return Shipping

  • We do not cover return shipping costs unless the return is due to our error (e.g., sending the wrong or damaged item).
  • You are responsible for securely packaging the returned item to prevent any further damage during transit.

5. Non-Returnable Items

  • We do not accept returns for products that have been used or altered in any way.

6. Cancellation Policy

  • Once an order has been placed, it may not be canceled. Please review your order carefully before finalizing your purchase.

7. Contact Us

  • If you have any questions or concerns about our Refund and Return Policy, please feel free to reach out to our customer support team through our Contact Us page.

8. Changes to this Policy

  • Pakistan Candle Supplies reserves the right to amend or modify this Refund and Return Policy at any time. Any changes will be posted on this page.

By making a purchase on our website, you acknowledge that you have read and understood our Refund and Return Policy and agree to abide by its terms and conditions.